JOIN OUR TEAM
Join The Whale Centre Team
Are you passionate about wildlife, the ocean, and sharing unforgettable experiences with guests? The Whale Centre is hiring seasonal and long-term team members in Tofino.
Located on the wild west coast of Vancouver Island, we offer exciting careers in whale watching, bear viewing, and marine adventure tourism throughout Clayoquot Sound.
Working with The Whale Centre means spending your days on the water, educating guests about marine ecosystems, and contributing to ethical wildlife tourism in one of Canada’s most spectacular coastal regions.
Send us your cover letter and resume!
Positions We Hire For:
Whale Watching Tour Guides
Skippers / Captains
Guest Service & Reservations Staff
Retail Team Members
If you’re searching for whale watching jobs in Tofino or marine tourism careers on Vancouver Island, this is your opportunity to work in a dynamic, team-oriented environment.
Why Work at The Whale Centre?
Locally owned and operated
Over 40 years of marine experience
Strong focus on environmental stewardship
Commitment to ethical wildlife viewing practices
Supportive and passionate team culture
We operate year round with many employment opportunities during peak wildlife seasons from March through October, with opportunities for returning crew and long-term employment.
Full-Time Office Manager – The Whale Centre (Tofino, BC)
The Whale Centre is seeking a full-time Office Manager to join our team in beautiful Tofino, BC. If you’re highly organized, great with people, and thrive in a fast-paced environment, this is an incredible opportunity to be part of a leading eco-tourism company on the West Coast.
About the Role
This is a year-round, full-time position managing the daily operations of our busy tour office. You’ll play a key role in delivering exceptional guest experiences while keeping our operations running smoothly and efficiently.
Key Responsibilities
Manage daily office operations and guest check-ins
Oversee and coordinate tour bookings (online, phone, and in-person)
Lead and support front desk staff
Provide outstanding customer service and handle inquiries
Coordinate tour schedules, vessels, and team logistics
Process payments and maintain accurate records
Assist with guest communications and marketing initiatives
Troubleshoot and problem-solve in real time
What We’re Looking For
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Leadership or supervisory experience
Comfortable with computers and booking systems
Ability to stay calm and positive under pressure
A proactive, team-oriented mindset
Assets
Experience in tourism or hospitality
Knowledge of Tofino and local wildlife
Social media or marketing experience
What We Offer
Full-time, year-round employment
Competitive wage based on experience ($23.00 - $28.00)
Supportive and energetic team environment
Staff perks, including complimentary tours, staff discounts in Salt and more
Opportunity to grow within a well-established local company
How to Apply
Please send your resume and a brief cover letter to: whales@island.net
GUEST EXPERIENCE AGENT
Start May 2026
Job Summary
You are the face and the first point of contact for each of our guests. Your approach must be friendly, professional and informative. Whether in person or over the phone, you will guide each guest though their entire pre and post purchase experience. Duties include selling tours, opening/closing the office, checking in guests, taking reservations and working with the marine guides and management to assure smooth running tours and departures. The office staff’s focus is on selling our educational whale watching, bear watching, bird watching and hot springs tours. You must be well spoken, out going, enjoy people and working in a team environment.
Desired Skills
Demonstrate superb attention to detail, a commitment to quality and effective time management.
Posses excellent interpersonal skills both written and verbal, with fluency in English.
Strong communication skills!
Follow up and complete all undertakings
Sales experience including operation of cash float and credit card machine.
Responsible, mature and loves the outdoors.
Basic knowledge of marine wildlife.
Available to work weekends, evenings and holidays.
Ability to speak other languages a bonus
Abilities
Physically fit and able to work on their feet
Customer service background
Must work effectively with others on a team
Must be available weekends, evenings and holidays.
Staff Accommodation: Available for the right candidate.
Applicants Process:
Applicants please email whales@island.net with a cover letter, resume and a little bit about yourself.