The Whale Centre FAQ’s

Please check in at our office located at 411 Campbell Street in Tofino. We are located on the corner of Campbell and Third Streets.

You MUST arrive 30 minutes before your tour to check-in to sign waivers, get your safety gear and go through our safety talk before the tour. Guests who arrive late risk missing their tour with no refund.

You must check in 30 minutes before your tour. Please on time so you do not risk missing your tour.

Yes — at The Whale Centre, responsible wildlife viewing is at the core of everything we do. We follow all Transport Canada and DFO (Fisheries and Oceans Canada) marine wildlife regulations, including safe viewing distances and speed limits around animals.

Our captains and guides are highly experienced and prioritize the well-being of whales, bears, and all marine life above all else. We operate with a “watch, don’t disturb” philosophy—meaning we never chase, feed, or interfere with wildlife.

We’re also passionate about education, sharing knowledge about the local ecosystem in Clayoquot Sound so guests leave with a deeper appreciation for this incredible environment.

We are lucky to operate in one of the richest wildlife areas on the coast, and sightings are very common—but these are wild animals, so sightings can never be guaranteed.

If you don’t see whales on your whale watching tour, or bears on your bear watching tour, we offer a complimentary return trip (standby basis) so you can try again.

Even on days when target wildlife is elusive, our tours often include sightings of sea otters, sea lions, seals, bald eagles, and seabirds—making every trip a memorable coastal experience.

Cabin Cruiser Boat:

• Warm, covered cabin — protection from wind and rain

• Outdoor viewing deck plus indoor seating

• Smooth, stable ride

• Great for all ages, including families and older guests

Best for: Comfort, families, and those wanting a relaxed, all-weather experience

Open Boat Tour

• Fast, thrilling ride — closer to the water

• Maximum wildlife exposure — 360° views

• Mustang flotation suits provided to keep you warm and dry

• More wind & spray — you may get a little wet

• No washroom onboard

• Not suitable for infants or those with back/neck concerns

Best for: Adventure seekers, photographers, and those wanting an immersive ocean experience

If you’re deciding between the two:

• Choose open boat for excitement and a closer-to-nature feel

• Choose cabin cruiser for comfort, space, and shelter

Standard Tours:
Cancellations or changes must be made at least 48 hours in advance to receive a full refund.

Private Tours:
Cancellations or changes must be made at least 72 hours in advance to receive a full refund.

Cancellations made outside of these windows are non-refundable.

If weather conditions are unsafe or unsuitable, we may cancel the tour. In this case, we will offer you the option to:

• Reschedule to another day

• Move to a different tour or boat (if available)

• Receive a full refund

Your safety and comfort are our top priority.

Yes — safety is our top priority on every tour. All of our vessels are fully certified and meet Transport Canada safety regulations, and are operated by experienced, licensed captains.

Before departure, every guest receives a thorough safety briefing, and we provide all required safety equipment, including lifejackets or flotation suits. Our crew continuously monitors weather and ocean conditions to ensure a safe and comfortable experience.